Terms of service

By using this website or engaging Calvo, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to do so.

Where you have signed a separate written agreement or order form with Calvo, that document governs and these terms fill any gaps.

Calvo builds a voice agent configured around your business and operates it to answer your inbound calls. Scope, phone numbers, escalation rules, and reporting are agreed per engagement.

We may change how the service works over time. We will not materially reduce agreed functionality during a paid term without telling you.

You are responsible for the accuracy of the operational information you give us — services, hours, pricing, and escalation rules. The agent answers based on what you tell us.

You are responsible for holding the rights to any phone numbers you ask us to answer, and for complying with the telecommunications and call-recording laws that apply to your business and your callers, including any notice or consent your jurisdiction requires.

You will keep account credentials secure and tell us promptly about any unauthorised use.

The service may not be used for unlawful, deceptive, or harassing activity; to impersonate a person or organisation you are not authorised to represent; to place unsolicited outbound calls in breach of applicable law; or to attempt to disrupt, reverse engineer, or gain unauthorised access to our systems.

Call recordings, transcripts, and the operational information you provide remain yours. You grant Calvo the licence needed to process them in order to deliver and support the service.

How that data is handled is described in the privacy policy.

Fees, billing frequency, and any usage-based charges are set out in your order form. Invoices are payable on the terms stated there.

Unless your agreement says otherwise, fees are exclusive of taxes.

We work to keep the service available and accurate, but no telephony or AI system is perfect. Calls may occasionally be misrouted, misunderstood, or missed, and agent responses may be wrong.

The service is not a substitute for a person where a call is urgent, medical, legal, or safety-critical. Escalation rules exist for exactly this reason and you should configure them accordingly.

Except as expressly stated, the service is provided without warranties of any kind.

To the extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or for lost profits, revenue, or goodwill.

Calvo's total liability arising out of the service is limited to the fees you paid to Calvo in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot lawfully be limited.

Either party may end an engagement on the notice set out in the order form. We may suspend the service immediately for non-payment or for a breach of the acceptable use section.

On termination we will stop answering your lines, return or delete your data as agreed, and hand back any numbers we hold on your behalf.

We may update these terms. If a change materially affects an active engagement, we will give notice before it takes effect.

The governing law and the courts with jurisdiction are those stated in your order form.